Five ways the business phone system helps your company grow
Any business – local or global – needs to communicate actively with its customers, partners, and employees. Modern companies require constant access to their office networks from anywhere. They also need advanced telecoms features that allow them to transfer seamlessly internal calls or receive multiple calls. Finally, companies want to provide their customers and teams with multimedia channels to collaborate, apart from voice communications tools.
Businesswoman sitting in control room in heating plant and having phone conversation with her boss.
Did you recognize your organization in the description above? If yes, it means your business is growing. And you are probably searching for a single solution to all the requirements of modern business communications.
The answer you are looking for is an advanced business phone system. A tool that is essential for your company’s ability to support a productive workforce and happy customers, which in the end will improve your bottom line.
Discover the top 5 benefits of the enhanced business phone system in 2021. Learn from our article how your virtual PBX supports your sustainable business growth.
Save time and money
Cloud phone systems have revolutionized business telephony. They allow small and medium businesses to have access to enterprise telecoms’ features at affordable prices.
The VoIP phone system does not require on-premises installation. All your communications are hosted on the vendors’ business servers (unless you choose to use your servers for it). This is a cost-effective and time-saving option for your company. You don’t have to buy expensive equipment, and your virtual PBX maintenance can be handled remotely.
Additionally, your service provider ensures that you get the latest updates on time as well as high-quality training for your staff. Thus for a fixed monthly fee, you save on time and divert resources that are better invested in growing your business.
The cloud-based phone system helps you minimize the need to buy separate hardware for each new teammate. It expands seamlessly as your company grows, allowing you to add with a few clicks phone lines, extensions, or software programs as needed.
Help your business grow with the Mixvoip business phone system!
Costs reduction rates for business using VoIP systems
Saving on operational costs – 75%
International calls – 90%
Local calls – 40%
Savings on phone bills – 30%*
An all-in-one communications platform
video call business people meeting virtual workplace remote office
With the help of a business phone system, you can simplify your business communications. Instead of using separate calling and collaboration solutions, you can manage your whole communications process from a single place. The cloud phone system is that feature-rich hub that streamlines your workflow.
Depending on your business needs you can choose between various call management functionalities like dynamic call-routing, queues, call logos, IVR menu. Also, there are tools like audio and video conferencing that boost your teamwork. Your cloud phone system helps you unify your business communications and you can access and manage all from one admin portal.
The virtual phone system offers a simple solution with specifically designed elements to work together. Thus you can avoid possible incompatibility between separate telecommunications tools. You also gain access to enhanced features that consumer phone lines cannot provide. Such as intelligent call forwarding, custom answering rules, advanced call screening and analytics, and team collaboration tools.
The all-in-one platform concept allows you to integrate your business PBX with your CRM system and solutions you already use. Including Microsoft Teams, Google Apps, Dropbox, and others. Thus, you have one place for conversations, meetings, and calls, resulting in more productive and effective teamwork.
Find out more about the integration of your business phone system with Microsoft Teams!
General Business Phone System Statistics
The value of the global VoIP phone system market will reach $55 billion by 2025 (Global Market Insights, 2019)
64% of businesses say customers should always have the option to talk to an agent. (CCW Digital, 2018)
The number of corporate VoIP subscribers worldwide reached an estimated
204.8 billion in 2020
60% of companies say that phone systems and live agents are their most urgent investment priorities. (CCW Digital, 2018)
75% of consumers believe that phone calls will help them get a quicker response from businesses. (American Express, 2017)
The hosted IP PBX segment is expected to become the fastest-growing area of the VoIP market – growing by 15% from 2019 to 2025. (Global Market Insights, 2019)
48% of business professionals use video conferencing more frequently
than two years ago*
*futuremarketinsights.com, lifesize.com, financesonline.com
Be reachable anytime, Stay connected from anywhere
man with headphones having online meeting
As the customers’ expectations evolve, so do business communications. Many people still use desk phones for their everyday work-related communications. Yet, the rise in the use of business smartphones is already a set trend.
Thanks to advanced technologies, mobile devices become an integral part of your cloud phone system. This is vital as the business today happens 24/7, also when you are out of the office.
Being always connected to the company’s phone system via mobile phones, tablets or laptops ensures great flexibility and complete mobility for your team. And this is a key factor as your business grows. You can communicate and collaborate seamlessly while on the go, if you work remotely or do home office.
The business phone system allows you to work from anywhere while using familiar hardware. You also gain access to your business phone system’s features when you are out of the office. This speeds up the work process and ensures you stay connected to your company from any location.
You can choose business telephony functionalities based on fixed-mobile convergence technology. This allows you to use your office phone number on your smartphone, laptop, or tablet and be always reachable by customers and colleagues. And with the help of teleconferencing solutions, you can connect and collaborate instantly. This keeps you aligned with your team even if you do not share the same workspace.
Keep it professional and boost clients’ retention with better customer support
businessman talking phone
One of the cloud phone system benefits is that it helps you project a professional image. This is important especially if you are a small and medium business with many tasks and not enough resources. Fast and easily you can forward calls to the right employees, set auto attendants, or use business voicemail service and call notifications.
Other useful business phone features include hold-on music, call flip from a desk phone to a mobile device or call transfer to other extensions. They all help you look and act professionally in front of your customers and partners. Some office phone systems also provide you with a presence status. It is a valuable feature to find the right person fast and divert the incoming call seamlessly.
Nowadays customers need fast communications with efficient solutions to their problems. So they are looking for diverse communications channels to contact support or customer service. Your cloud-based phone system can provide a range of communications opinions for them. Including live chat, a contact form, a phone call, or conferencing tools. So thanks to your business communications system you can offer a better customer experience for your community.
All the enhanced features of your telecommunications solution enable you to deliver top-notch customer service. A benefit that brings an added value to your growing business.
Make the right data-driven decisions
Big Data Technology for Business Finance Concept
Thanks to the business phone system’s enhanced analytics features, you gain in-depth insights into your company’s call flow and collaboration process. You can customize the reports to match your specific business needs. Thus to get a complete view of the teams’ performance and customer interactions.
Based on the data you gather via your office telecoms’ advanced reporting system, you can optimize your employees’ performance and maximize communications across your organization. The cloud phone system allows you to track and analyze customer behavior. It helps you improve your team’s engagement and build a sustainable strategy for effective business communication.
Discover Mixvoip business communications platform – the all-in-one solution for your company’s growth!
As your business expands, your communications needs are constantly evolving. A modern business phone solution provides you with features, flexibility, and security that are essential for your business growth. It allows you to manage all your communications across the company from a single place, which simplifies and streamlines the work process. It also offers employees advanced tools to stay connected regardless of their location.
The cloud phone system can easily adapt to your company’s growth as it offers integrated communication and collaboration solutions that help your business continue to thrive.
Who Is In–Telecom? In-Telecom is a U.S.-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to supply the highest level of customer service and technical expertise, thus becoming the singular solution provider for our customers. Telecom can help steer your company toward efficiency and success. All our solutions are customized and scaled to your specific workflow needs and your budget.
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